Shipping policy
Shipping
We currently ship to New Zealand and Australia. Orders are sent with NZ Post, and you’ll receive a tracking number by email once your order is on its way.
Shipping rates
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New Zealand: flat rate of $8 per order for North Island, $15 South Island
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Australia: flat rate of $35 per order
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Free shipping on NZ orders over $250 North Island, $300 South Island
Rates are charged per order, not per item, and are shown at checkout before you pay. All prices are in NZD.
Processing time
Orders are prepared and dispatched within 2-3 business days of payment. You’ll get an email when your order ships.
Delivery times
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New Zealand: usually 2-5 business days after dispatch
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Australia: usually 5-10 business days after dispatch
These are estimates, not guarantees. Delays can happen around public holidays, sale periods and courier disruptions, and rural addresses can take longer.
Customs, duties and taxes (Australia)
Australian orders may be subject to import duties, GST or other charges, depending on Australian rules at the time. Any such charges are the customer’s responsibility and aren’t included in our prices or shipping rate.
Delivery addresses
Please check your address carefully at checkout. We can’t redirect or re-ship parcels delivered to an incorrect address supplied by the customer. If you spot a mistake, email info@clubdespetits.co.nz as soon as possible and we’ll do our best to correct it before dispatch.
Lost, delayed or damaged orders
If your order hasn’t arrived after 14 business days, or arrives damaged, contact us at info@clubdespetits.co.nz with your order number and a photo if it’s damaged. We’ll investigate with the courier and sort it out. See our Returns & Refunds policy for faulty and damaged items.